At Pannell Swim Shop (“we”, “us”, or “our”), we are committed to protecting the privacy of competitive swimmers, triathletes, swim teams, and all our valued customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swimclubgears.com.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, email address, shipping address, phone number, payment information (processed securely through our payment gateways), and team affiliation (for swim teams and clubs).
  • Transaction Data: Purchase history, order details, and payment method information (note: we do not store full credit card numbers).
  • Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
  • Communication Data: Records of your correspondence with us via email at [email protected].

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders for swim gear and team equipment
  • Provide customer support for competitive swimmers and team managers
  • Facilitate team purchases and bulk orders for swim clubs
  • Improve our website and product offerings for the swimming community
  • Prevent fraud and ensure payment security (PCI DSS compliant)
  • Communicate about orders, products, and swimming-related promotions
  • Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors (Visa, MasterCard, PayPal), shipping carriers, and IT service providers – all under strict confidentiality agreements.
  • Team Coordinators: For swim team orders, basic order information may be shared with designated team managers for coordination purposes.
  • Legal Requirements: When required by law or to protect our rights and safety.

We never sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement robust security measures including:

  • 256-bit SSL encryption for all transactions
  • PCI DSS compliance for payment processing
  • Regular security audits of our systems
  • Limited access to personal data within our organization

While we take all reasonable precautions, no internet transmission is 100% secure. We encourage customers to use strong passwords and monitor their account activity.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Restrict or object to certain processing
  • Receive your data in a portable format
  • Withdraw consent (where applicable)

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic to better serve competitive swimmers
  • Improve our marketing to swim teams and individual athletes

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Children’s Privacy

While we serve youth swim teams, we do not knowingly collect personal information from children under 13 without parental consent. Team purchases should be coordinated through adult team managers or parents.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For privacy-related questions or concerns, please contact our Data Protection Officer at:

Pannell Swim Shop
1607 Cantebury Drive
New York, US 10036
Email: [email protected]