Welcome to Pannell Swim Shop! These Terms and Conditions govern your use of our website swimclubgears.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is designed for competitive swimmers, triathletes, swim teams, and aquatic sports enthusiasts. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on this website, including logos, product designs, text, and images, is the property of Pannell Swim Shop and protected by intellectual property laws. Unauthorized use is strictly prohibited.

User Responsibility: You agree not to reproduce, distribute, or create derivative works from our website content without express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in high-performance swim gear including:

  • Competitive swimwear and apparel
  • Team uniforms and custom orders
  • Swim accessories (caps, goggles, bags)
  • Training equipment and electronics

We make every effort to display products accurately, but colors may vary slightly due to monitor differences.

2.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Swim caps (hygiene reasons)
  • Opened electronics
  • Personalized/custom team apparel

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method.

3.3 Pricing and Taxes

All prices are in USD. International customers may be responsible for customs fees or import taxes.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after processing
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing

4.2 Shipping Areas

We ship worldwide except to some Asian countries and remote locations. Delivery times may vary by destination.

User Responsibility: Provide accurate shipping information. We’re not responsible for delays caused by incorrect addresses or customs processing.

5. Returns and Refunds

5.1 Return Eligibility

Returns must be initiated within 15 days of receipt. Items must be:

  • Unused and in original condition
  • With all tags attached
  • In original packaging
  • Accompanied by order confirmation

5.2 Return Process

  1. Email [email protected] within 15 days with your order number and reason for return
  2. Wait for return authorization and instructions
  3. Ship items to provided address (we recommend trackable shipping)

5.3 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and process your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Liability and Disclaimers

6.1 Product Use

Our products are designed for competitive swimming and triathlon training. Use at your own risk and follow all safety guidelines.

6.2 Limitation of Liability

Pannell Swim Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access.

6.3 Website Availability

We strive to maintain 24/7 website availability but are not responsible for temporary outages due to maintenance or circumstances beyond our control.

7. General Provisions

7.1 Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site constitutes acceptance of changes.

7.2 Governing Law

These terms are governed by the laws of New York, USA. Any disputes shall be resolved in New York courts.

7.3 Contact Information

For questions about these terms, contact us at:

Pannell Swim Shop
1607 Cantebury Drive
New York, US 10036
Email: [email protected]

Thank you for choosing Pannell Swim Shop for your competitive swimming needs!